Apa itu webe?

AZRIZAINALABIDIN
Artikal 251 - Panjang 22612
Webe ialah postpaid terkini yang AZA gunakan. Nama rangkaian WEBE kini ditukar kepada UNIFI (Update 17 sep 2017). Sebanyak 85 FAQ AZA sertakan pada artikal kali ini.

AZA dah bertukar Mobile Phone number. Nombor baru yang kini AZA gunakan iaitu menggunakan webe (UNIFI). Bil pertama MYR 121.55 dan bil kedua MYR 76.55 manakala AZA dikenakan charge kerana menghubungi TNB di nombor 15454 sewaktu blackout berlaku di kawasan kediaman AZA. Ianya tak sepatutnya dikenakan charge. AZA tak mahu webe rugi beri plan ini kepada pengguna tapi dalam masa yang sama AZA juga mahukan webe consider perkara ini.

So far network tiada masalah ke mana sahaja AZA pergi. Main area AZA berada di kawasan Shah Alam. Browsing pun tak ada masalah. Walaupun AZA masih gunakan iPhone 4 yang kini hanya support 3G. Kini AZA guna iPhone 5S tapi masih juga coverage 3G walaupun AZA banyak masa berada di bandaraya Shah Alam. AZA bayar bil webe guna Maybank2u melalui fungsi JomPay. AZA dah bertukar ke iPhone 8.

Sampai sekarang AZA tak pernah langsung dapat guna hotspot webe(UNIFI). Kini AZA dah dapat 20GB LTE hotspot (Update 01 June 2019).

MENGENAI WEBE YANG AZA GUNAKAN

1. Bil RM79.50
2. Service Tax 6% RM4.77
3. 20GB LTE hotspot bermula setiap 1 haribulan
4. 1000 mins call ke semua rangkaian atau talian tetap domestic & 1000 SMS
5. Jika lebih dari quota, masih boleh surf for FREE at reduced speed of 128kbps.
6. Boleh share Wi-Fi to a maximum of 5 devices
7. Call hold
8. Missed Call Notification

Manakala FREE add-on untuk VOICE & SMS tapi AZA tak aktifkan iaitu

1. Call waiting (jarang sangat dapat dua panggilan masuk serentak)
2. International Direct Dial (takut tertekan nombor oversea)
3. International Roaming (Deposit RM300)

Mengarut jer nak guna roaming sebab kalau orang Malaysia pergi oversea, pastu kawan dia yang kat malaysia call, yang call dan yang angkat call dua-dua kena charge mahal giler. Itu baru angkat call, kalau buat call dah tentulah jerat leher. Guna pelbagai appa semasa FREE jer. Tak perlu guna line. Nak buat video call pun FREE.

Tapi kalau nak aktifkan roaming dalam Malaysia tak apa. Contoh anda guna maxis tak ada line then anda roaming dapat pinjam line Celcom. Gitu! okay now kita sambung penerangan sebelum ni.

Berikut pula add-on berbayar WEBE pun AZA tak pernah langgan. Cukup sangat apa yang dah ada.

1. 1GB hotspot RM15
2. 2 jam hotspot RM6
3. 500MB hotspot RM8

Plan yang AZA gunakan sekarang hanya untuk pelanggan terpilih TM sahaja. Namun anda boleh langgan plan semasa unifi Mobile seperti berikut

unifi Mobile RM19/Month
+ 2GB data (1GB LTE + 1GB 3G/LTE)
+ 5 mins calls & 25 SMS

unifi Mobile RM29/Month
+ 3GB data (2GB LTE + 1GB 3G/LTE)
+ 50 mins calls & 25 SMS

unifi Mobile RM39/Month
+ 5GB data (4GB LTE + 1GB 3G/LTE)
+ 50 mins calls & 25 SMS
+ ADD RM8 and get 9GB LTE + 1GB with 100 mins calls & 50 SMS valid from 2 May to 30 June 2019

unifi Mobile RM59/Month
+ 10GB data (9GB LTE + 1GB 3G/LTE)
+ 100 mins calls & 25 SMS
+ ADD RM8 and get 19GB LTE + 1GB with 200 mins calls & 50 SMS valid from 2 May to 30 June 2019

unifi Mobile RM99/Month
+ 5GB data (4GB LTE + 1GB 3G/LTE)
+ 50 mins calls & 25 SMS
+ ADD RM8 and get 9GB LTE + 1GB with 100 mins calls & 50 SMS valid from 2 May to 30 June 2019

unifi Mobile RM99/Month
+ Non-stop data, calls and SMS
+ 20 GB LTE hotspot until 30 june 2019
+ Subscribe online & entitle to purchase Huawei Nova 3i for only RM650

Semua plan di atas adalah menawarkan
+ No contracts
+ Nationwide service
+ Take care of everything with one app

Sekarang ni guna WhatsApp dan pelbagai Apps semasa pun boleh buat call dan video call FREE. Siap encrypted lagi. Kalau guna rangkaian ni pihak rangkaian masih boleh tahu komunikasi kita kan. Banyak rangkaian dah berani bagi quota unlimited sebab mereka tahu realitinya pengguna tak guna banyak mana pun.

FAQs mengenai plan yang AZA gunakan sekarang

TAJUK UTAMA

1. Eligibility
2. Services
3. Data
4. Voice (Detail of Free & Charge)
5. SMS
6. Upfront Payment Policy, Deposit, Credit Limit
7. Fair Usage Policy
8. Discounts
9. IDD
10. Roaming
11. Voice & SMS & pay bill
12. Network & Device

1. Eligibility (Q1-Q7)

[Q1] Who can sign-up for webe Pioneer Plan?

Selected individuals will receive an invitation from webe starting 31st March 2016 onwards. The selection of individuals are based on registered office / home address within the Pioneer Plan coverage areas.

[Q2] How many lines can I subscribe to?

You are entitled to sign up a maximum of one (1) line only.

[Q3] When can I start to sign up Pioneer Plan?

You may start register from 31st March till 6th May 2016.

[Q4] Can I port in my number and subscribe to Pioneer Plan?

This feature is not available yet. For Pioneer Plan, you will be given a new/selected number upon registration.

[Q5] Am I allowed to re-sign up to Pioneer Plan by 6th May in the event if I’ve decided to opt out during the registration period?

No. You’re only allowed to sign-up to the service once. In the event if you’ve opt out from the service, you will not be able to re-sign the plan again.

[Q6] Where can I sign up for Pioneer Plan?

You may sign up the Pioneer Plan via:

• webe e-commerce portal at https://www.webe.com.my/webeinvited/

• Walk in to Packet Hub (P1 P@ddock) at Jalan Templer, Petaling Jaya

[Q7] Can I divulge the plan details to my friends, family members and other social sites?

No. This plan is only exclusive to selected invitees. Kindly take note, you will need to adhere to the “non-disclosure declaration” when you login to our website.

2. Services (Q8-Q14)

[Q8] How long is validity period for Pioneer Plan?

Pioneer Plan is available for use from (start date) 1st April till (end date) 31st July 2016.

[Q9] What will happened to my Pioneer Plan after 31st July?

Your Pioneer Plan will be automatically converted to the commercial plan.

[Q10] Is this plan a contract plan?

No. There is no contract and you may cancel the plan anytime without penalty.

[Q11] What is included in my Pioneer Plan?

The Pioneer Plan is priced at RM10.60 which includes:

• 20GB of bundled domestic mobile internet

• 1000 bundled minutes on domestic Voice

• 1000 bundled SMS on sending of domestic SMS

[Q12] What types of calls and texts included as part of the bundled minutes & SMS?

We support:

• All domestic calls & SMS to webe and other mobile operators.

• All domestic calls to national fixed line numbers.

[Q13] What types of calls and texts are excluded in the bundled minutes & SMS?

The following calls & text are excluded and additional charges will incur when used:

All CHARGE for:

• Calls to 1300 / 1700 / 1600 / 1MOCC numbers

• Calls to 02-Prefix numbers for border calls to Singapore

• 080-Prefix number for border calls to Brunei

• Calls to Special Number

• (IDD) international call & SMS from Malaysia

• Voice calls & SMS roaming outside Malaysia

[Q14] Do I need to request my SIM card type (e.g. micro SIM or nano SIM) separately prior to purchase?

That’s taken care of as our SIM card comes with 3 built-in sizes (mini/standard, micro and nano SIM) which would fit in any phone model you are using.

3. Data (Q15-Q20)

[Q15] What is inclusive in my bundled mobile Internet?

You get 20GB of mobile internet.

[Q16] Can I check my data usage via Self Care portal?

Yes, you can.

[Q17] What will happen when I used up all my bundled quota?

You can continue to surf for FREE at reduced speed of 128kbps.

[Q18] Can I tether my smartphone’s mobile data connection to other wireless-enabled devices?

Yes, you can by purchasing our Personal Wi-Fi Pass @RM6.36 for 2 hours.

[Q19] How many devices can I get connected to through this Personal Wi-Fi Pass?

You can share your Wi-Fi to a maximum of 5 devices.

[Q20] Can I carry forward any unused mobile Internet to the following bill cycle?

This feature is not available and you will receive a fresh allocation of 20GB in the following bill cycle.

4. Voice (Q21-Q25)

[Q21] What types of voice features are inclusive in my Pioneer Plan?

The following voice features are included:

• Call Hold

• Call Waiting

• Missed Call Notification

[Q22] What types of Voice features are not supported?

The following voice features are not supported

• Video Call

• Voicemail

• Call Forwarding

• Multi-party call

• Enabling Private Number Display on your outgoing calls.

[Q23] What rates am I charged with when I make call to the special numbers?

For special numbers, you’ll enjoy:
Number Service Description Charges (Prices excluded GST)

All FREE for:

+6011 1000 1000 webe Careline

12273 webe Careline iCARE

13388 P1 Careline

999 Malaysian Emergency Response Services

15999 Talian Nur & Childline

1-800 Toll Free Hotline Numbers

13777 Jabatan Air Negeri Sabah (JANS)

100 TM Customer Careline

All CHARGE for:

1051 Time Announcement = RM 0.15 /min

15454 TNB = RM 0.15 /min

103 TM Directory Assistance Service = RM 0.15 /min

For premium numbers/hotlines, you’ll enjoy:

Premium Hotline Charges (Prices excluded GST)

1-300 = RM 0.15 /min

1-700 = RM 0.15 /min

[Q24] What will happen when I used up the 1000 bundled minutes?

You can continue to make calls at Pay-As-You-Use tariff of RM0.15 per minute.

[Q25] How do I check on my voice usage?

You’ll be informed via SMS when you’ve used up 80% and 100% of your bundled minutes.

Mobile phone.

Jika anda call mobile phone dari senarai contact anda, dan orang yang anda call ketika itu berada di luar negara, anda tidak dapat menghubungi mobile phone beliau ketika itu, ini bermakna anda selamat dari dikenakan charge panggilan ke luar Malaysia.

Jika anda nak menghubungi mobile phone rakan anda yang ketika itu berada di luar Malaysia, maka anda perlu memasukkan kod negara dan anda akan dikenakan charge kerana membuat panggilan tersebut. Harap jelas.

5. SMS (Q26-Q30)

[Q26] What types of SMS features are inclusive in my Pioneer Package?

The following SMS features are included:

• Send SMS to domestic mobile numbers / shortcode.

• Receive bank TACs (Transaction code)

• Emergency SMS services

[Q27] What type of SMS features are not supported?

Multimedia Messaging Service (MMS).

[Q28] What will happen when I used up the 1000 bundled SMS?

You can continue to send SMS at Pay-As-You-Use tariff of RM0.15 per sms.

[Q29] How do I check on my SMS usage?

You’ll be informed via SMS when you’ve used up 80% and 100% of your bundled SMS units.

[Q30] Will banking TAC or OTT SMS (e.g. Whatsapp) work?

The banking TAC or OTT SMS are using the “Short Code” SMS (i.e. 5 digits). We are currently working with the upstream content providers and will be able to support these short codes from May 2016 onwards. Before that, please note that you might not be able to receive these short code SMS.

6. Upfront Payment Policy, Deposit, Credit Limit (Q31-Q45)

[Q31] What is an Upfront Payment?

It’s a RM 1.06 (GST inclusive) fee that will be offset in your first bill when you sign up a new service with us.

[Q32] Do I need to pay anything additional if I’m a Non-Malaysian?

Yes, you are required to pay a deposit of RM100.00 per service activation.

[Q33] How do I activate the International Roaming (IR) service?

You are required to pay RM300.00 per line in order to activate IR service by walk in to P1 P@ddock (PJ) or P1TSTOP (JB).

[Q34] Is the deposit refundable?

The deposit is refundable upon termination with no outstanding amount in your account.

[Q35] I am a non-Malaysian, how do I collect my deposit refund upon termination?

You can collect the refund from your local bank account or you can provide us an authorised letter for webe to transfer the refund to you.

[Q36] When will I receive the refund?

You will receive the refund within 3 months of terminating the service.

[Q37] What is the credit limit per line?

The credit limit per line is RM500.00

[Q38] Can I increase my credit limit?

Yes. You can increase your credit limit by walk in to P1 P@ddock (PJ) or P1TSTOP (JB).

[Q39] Can I decrease my credit limit?

Yes. You can decrease up to the default credit limit.

[Q40] Will I be notified when my balance exceeded the credit limit?

Yes. You will be notified when your account reach 80% and 100% credit limit utilization via SMS and your registered email.

[Q41] What if my balance exceeded the credit limit?

You are unable to use our service upon exceeding your credit limit.

[Q42] How much do I need to pay to restore my service, barred due to credit limit?

You need to pay a minimum 75% of your unbilled amount to restore your service.

[Q43] Will I be subjected to a credit check when I sign up to webe?

You will be subjected for CTOS check only if you're a new subscriber without a P1 broadband service.

[Q44] How do I cancel my subscription?

You will need to pay any outstanding fees with us prior to service cancellation via Live Chat, email to Careline, P1 P@ddock (PJ) / P1TSTOP (JB) or call in.

[Q45] Will I be refunded of negative balance in my account upon exiting webe?

Yes. You will only be refunded negative balance exceeding RM10 after exiting webe.

7. Fair Usage Policy (Q46-Q48)

[Q46] Can I use my service to download peer to peer content (e.g. torrent files)?

Yes, you can use webe service for peer to peer downloads at 64kbps speed.

[Q47] Am I allowed to use the bundled voice minutes by contact center to make calls?

No. You’re only allowed to make calls for personal purposes within the set fair usage policy.

[Q48] Can I perform bulk SMS or SMS blasting using webe?

No. You are not allowed to use the SMS feature for SIM Boxing and SMS Blast for any purposes.

8. Discounts (Q49-Q51)

[Q49] Do I get Broadband Bundle Discounts if I’m an existing P1 broadband subscriber?

Yes, you’ll get RM1.06 off your monthly bill as long as your broadband subscription with P1 is active.

[Q50] What is a Service Discount? Do I get to enjoy it?

This RM1.06 Service discount is a recurring discount given on the monthly commitment fee over the course of 4 months if customer buys a plan with mobile phone from us.

[Q51] Will I get a rebate if I sign up for Auto Pay?

Yes, you’ll get a rebate of RM5.00 a month after you have activated Auto Pay services via Self-Care.
International Direct Dial (IDD)

9. IDD (Q52-Q55)

[Q52] What is IDD?

International Direct Dial or IDD for allows you to make Call or send SMS to friends or loved ones overseas from your webe number in Malaysia.

[Q53] How do I activate IDD? Is there any deposit required?

IDD service is enabled by default with no deposit required.

[Q54] How do I call to overseas number?

To call a number in another country, dial 00, follow by the country code you are calling, the area or city code, and the phone number. For example, if you are trying to call someone in Brazil (country code 55), in the city of Rio de Janeiro (city code 21), you would dial 00 - 55 - 21 - XXXX-XXXX. For your convenience you can also replace 00 with + e.g. +55 21 XXX-XXXX.

[Q55] What is the rate for IDD?

Please refer to our IDD rates by Country list in our portal HERE.
International Roaming

10. Roaming (Q56-Q68)

[Q56] What is International Roaming?

International roaming allows you to make / receive calls, send / receive messages, access email & mobile internet in over 180 countries across the world.

[Q57] How do I prevent myself from unknown charges when I’m roaming?

You are recommended to switch off the “Data Roam” feature in your smart phone setting before you reach your destination overseas.

Mobile Internet (Data Roam Pass & Data Roam 20MB Pass)

[Q58] Can I Roam when travelling oversea?

Yes, but you’ll need to activate our international roaming service.

[Q59] What does the Data Roam Pass offer?

The pass gives you Mobile Internet Browsing when you’re travelling overseas. It’s enabled until midnight of the country’s capital city every day.

[Q60] How long is the Data Roam Pass valid for?

The pass is valid until midnight of the country’s capital city. E.g. If you’ve visiting Thailand, your data roam expires at 12:00 am, Bangkok time.

[Q61] I’ve reached my limit for my data! How can I continue surfing while I’m still roaming?

You can purchase additional Data Roam Pass from Self-Care or call our webe representative.

[Q62] Will I be informed when my subscription is successful?

Yes, you will receive a SMS notification when your Data Roam Pass has been successfully activated for both auto subscriptions and pass renewals.

[Q63] How do I unsubscribe from a Data Roam Pass?

There is no need to unsubscribe the Data Roam Pass as it will expire at the midnight of the capital city.

[Q64] Is the Data Roam Pass compatible with any phone model? (I.e. iPhone/Blackberry/Android/ Windows)

Yes, it works with any phone model.

[Q65] How do I keep track of my pass usage and expiry date?

We’ll keep you updated! You’ll receive a text when you’ve exceeded the quota, and when it expires. You can also check via Self-Care.

[Q66] I have purchased Data Roam Pass in Singapore. Can I use the same pass in Thailand on the same day?

You are not able to use the Pass, Data Roam Pass is country-specific. If you’re travelling to multiple countries a day, you’ll need to activate a data roam in each country and browse through their respective preferred operators.

[Q67] How much will I be charged if I use my mobile internet overseas without a Data Roam Pass?

You will be charged at pay-per-use rate of RM 39.00/MB.

[Q68] Why is my international roaming data not working in certain countries when I land?

We are continuously working with our roaming partners to improve the roaming capability. In the event that your data does not work in some countries, please check the Access Point Name (APN) setting of your phone first. The APN setting should be “webe”. To check and change, please follow the steps below.

• Android models: Settings > More > Mobile networks/Cellular networks > Access point names OR Settings > Mobile networks > Access Point Names. Click “Edit the Access Point Names” and change the APN to webe. Leave other fields as-is and Save the new setting. Reboot your phone if necessary.

• iOS models: Settings > Mobile Data > Mobile Data Network OR Settings > Cellular > Cellular Data Network. Tap the Access Point Name field and change to webe. Leave other fields as-is and Save the new setting. Reboot your phone if necessary.

11. Voice & SMS & pay bill (Q69-Q76)

[Q69] What is the charges when I make calls or SMS while roaming?

The voice and SMS charges vary according to the country you roam. The charging block for voice call is 60 seconds per block. Refer HERE.
Billing & Payment

[Q70] How will I get my monthly bill?

You will receive the monthly bill through your registered e-mail in Self-Care portal.

[Q71] When is my bill date and bill cycle?

Your bill date is always on the 1st of every month and the cycle is the full period of the month (e.g. 1st April – Bill generated for 1/4 – 30/4 2016.

[Q72] Can I request for hardcopy bill?

We support the environmental friendly way and hence you will only be receiving e-bill. Alternatively, you may print the bill via Self-Care portal.

[Q73] Where can I pay my bills?

Paying your bills is never been this easy. We have various payment channels for you to choose from
Internet Banking

• AmBank Online https://ambank.amonline.com.my

• CIMB Clicks https://www.cimbclicks.com.my

• Citibank Online https://www.citibank.com.my

• Hong Leong Bank Online https://www.hongleongconnect.my

• Maybank2U https://www.maybank2u.com.my

Berikut artikal berkenaan Bagaimana bayar bill WEBE guna Maybank2u

• MBF Bank Online https://www.mbfcards.com

• RHB Bank Online https://www.rhbgroup.com

• POS Malaysia Online https://www.posonline.com.myAutopay

• Credit/Debit Card, Amex https://www.webe.com.my/autopaywebe Self-Care

• MasterCard, Visa (Credit & Debit Card), AMEX https://www.webe.com.my/selfcare

• FPX (Current/Saving Accounts) ATM

• CIMB https://www.cimbbank.com.myCash Deposit Machine (CDM)

• CIMB https://www.cimbbank.com.myWalk In & Over the Counter Payment

• Maybank https://www.maybank2u.com.my

• POS Malaysia https://www.pos.com.my

• webe Store https://www.webe.com.my/resellers

[Q74] Which biller name should I choose when I make payment via online, ATM & cash deposit machine?

Please select P1.com Sdn Bhd when you make payment via online, ATM & cash deposit machine.

[Q75] Am I allowed to claim from the company on charges incurred on the Pioneer Plan Bill?

No. Any billed charges on Pioneer plan will be borne by the subscriber.

[Q76] How do I share my customer experience feedbacks after using the Pioneer plan?

You’ll be receiving 3 survey links within 45 days of your purchase to gauge the purchase experience via webe touchpoints, service delivery & activation experience, customer usage, bill payment and support experience.

12. Network & Device (Q77-Q85)

[Q77] What is webe 4G LTE network?

Our webe 4G network is leveraging on 850 MHz spectrum.

[Q78] How do I connect to webe LTE network?

You’ll need to use a 850 MHz supported phone model to get the best service experience.

[Q79] How do I check if my device is compatible with webe LTE network?

You can check your phone model via our portal.

[Q80] What if my current phone is not a 850 MHz supported device?

You will not be able to enjoy the best service experience on our 4G LTE network and your phone will connect to either 2G or 3G network depending on location.

[Q81] What is available as part of 4G LTE experience?

You’ll be able to surf the web, download applications and stream videos in HD without buffering and lags that makes the experience not worth the wait.

[Q82] Where do I purchase these 850 MHz supported phone models?

You can purchase the phone from our portal.

[Q83] Where can I use my mobile service?

You can use webe mobile service nationwide provided it’s within the given coverage.

[Q84] How can I check if my area is covered under LTE?

You can check our LTE coverage from our website.

[Q85] Will I be able to purchase a phone at the same time?

Yes, we have some good phone deals for you too. Unfortunately, the phone is limited stock on first come first serve basis. Each invitee is limited to 1 phone purchase only together with this special plan.

Scenario 1: Purchase a plan with 1 phone only in one transaction.

Scenario 2: Purchase a plan only without a phone, and you will not be able to purchase a phone later.

Quran 2:251

"Oleh sebab itu, mereka dapat mengalahkan tentera Jalut dengan izin Allah, dan Nabi Daud (yang turut serta dalam tentera Talut) membunuh Jalut. Dan (sesudah itu) Allah memberikan kepadanya (Nabi Daud) kuasa pemerintahan, dan hikmat (pangkat kenabian) serta diajarkannya apa yang dikehendakiNya. Dan kalaulah Allah tidak menolak setengah manusia (yang ingkar dan derhaka) dengan setengahnya yang lain (yang beriman dan setia) nescaya rosak binasalah bumi ini; akan tetapi Allah sentiasa melimpah kurniaNya kepada sekalian alam"

"So they defeated them by permission of Allah, and David killed Goliath, and Allah gave him the kingship and prophethood and taught him from that which He willed. And if it were not for Allah checking [some] people by means of others, the earth would have been corrupted, but Allah is full of bounty to the worlds."

KEFAHAMAN AZA

"Allah sentiasa melimpahkan kurniaNya"

LABEL

A5 + Total + Update + UniFi Mobile

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